Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Xtudio, the management system for furniture makers, including its mobile app and web panel (the “Service”). By signing up for, accessing, or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a workshop or business, you represent that you have authority to bind it.

1. Definitions

• Subscriber — the carpenter, workshop or business that opens an account on the Service to run its work.
• User — any individual the Subscriber allows to use the Service: the owner and, on the Workshop plan, team members.
• End Customer — a person or business that orders furniture from the Subscriber and whose details the Subscriber records in the Service.
• Subscriber Data — all data the Subscriber or its Users upload to or generate in the Service, including customers, materials and prices, quotations, cutting lists, jobs, photos, payments, expenses and reports.
• Plan — the Free, Solo or Workshop plan, or any other plan we offer, that sets the features and limits of an account.

2. Account registration and eligibility

• You must be at least 18 years old and legally able to enter binding contracts.
• The information you provide during signup must be accurate and complete, and you must keep it up to date.
• You are responsible for safeguarding your credentials and for all activity that occurs under your account.
• You must notify us promptly of any unauthorised access or breach of your account.
• During early access, accounts are opened by invitation and some features may be marked as coming soon or change before general release.

3. Plans and billing

• The Free plan has no fee and carries the limits shown on our pricing page (for example the number of users and active jobs, and Xtudio branding on PDFs).
• Paid plans, their fees and billing cycles are described on our pricing page or in your order. Fees are quoted in the currency shown there and exclude applicable taxes, which are added based on your jurisdiction and applicable law.
• Paid plans auto-renew at the end of each billing cycle unless cancelled before the renewal date. On the Workshop plan, users beyond those included are billed per additional user.
• If a payment fails, we will retry and notify you. After a 7-day grace period, we may move the account to the Free plan limits or suspend paid features until payment is received.
• Except where required by law, fees paid are non-refundable; if you cancel mid-cycle, your plan remains active until the end of the paid period.
• We may change pricing for future billing cycles with at least 30 days’ notice; existing renewals run at the previously agreed rate.

4. Acceptable use

You agree not to:

• Reverse-engineer, scrape, copy, or resell any part of the Service.
• Use the Service to upload or transmit unlawful, infringing, or harmful content.
• Use the messaging and sharing features to send unsolicited messages to people who have not agreed to hear from you.
• Attempt to bypass authentication, account isolation, plan limits, rate limits, or any security mechanism.
• Use the Service in a way that interferes with other Subscribers or that overloads our infrastructure.
• Share credentials with people who are not authorised Users of your account.

5. Subscriber Data and ownership

• You retain all rights, title, and interest in Subscriber Data.
• You grant us a limited, non-exclusive, royalty-free licence to host, process, copy, transmit, and display Subscriber Data solely as needed to provide the Service, for example to generate a quotation PDF with your logo.
• Xtudio acts as a data processor for the personal data in Subscriber Data and processes it as described in our Privacy Policy.
• You can export Subscriber Data with the in-app export tools or by contacting support.

6. Your responsibilities

As the data controller for your End Customers’ details and your team’s accounts, and as the business that deals with your End Customers, you are responsible for:

• Having a lawful basis, under Egyptian Law 151/2020 or other applicable regimes, for the customer details you record, and telling your customers how you use them.
• Contacting End Customers, including by WhatsApp, only where they have agreed to it.
• Setting your team’s access appropriately, including whether staff may see prices and profit.
• The prices, materials, measurements, quantities and terms in the quotations, receipts and other documents you issue from the Service, and your agreements with your End Customers.
• Your own tax, accounting and record-keeping obligations.

7. Intellectual property

• Xtudio owns all right, title, and interest in the Service, including the underlying software, brand, templates, starter catalogue and documentation.
• You receive a non-exclusive, non-transferable right to use the Service while your account is active, subject to these Terms and the limits of your Plan.
• You retain ownership of your logo, brand assets, photos and uploaded content; you grant us a licence to display them only as needed to provide the Service, such as on your quotations and receipts.

8. Availability and updates

• We work to make the Service available on a continuous basis, but do not commit to a specific uptime percentage unless agreed in writing.
• Planned maintenance is announced in advance where practicable; emergency maintenance may occur without prior notice.
• We may release updates, fixes, and new features that change the Service’s appearance or behaviour. Features described as coming soon are not part of a Plan until they are released. We will not remove material features of a paid Plan without reasonable notice.

9. Warranties and disclaimers

The Service is provided on an “as is” and “as available” basis. Except as expressly set out in these Terms or in a written agreement with us, Xtudio makes no warranties of any kind, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted or error-free.

Cost calculations, parts lists, cutting lists and optimised sheet layouts produced by the Service are planning aids. They depend on the dimensions, materials, sheet sizes and prices you enter. You remain responsible for checking measurements, quantities, grain direction and layouts before you cut material or quote a price, and Xtudio is not liable for wasted material, re-work or pricing errors that result from relying on them without that check. Xtudio is not a substitute for professional legal, accounting or tax advice.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, materials or goodwill, arising out of or in connection with these Terms or the Service.

Xtudio’s total aggregate liability under these Terms in any 12-month period is capped at the fees you paid us during that period.

11. Indemnification

• By you: You will defend and indemnify Xtudio against any third-party claim, including a claim by an End Customer, arising from your work, your quotations and agreements, your misuse of the Service, your Subscriber Data, or your breach of these Terms.
• By us: Xtudio will defend and indemnify you against any third-party claim that the Service, as provided, infringes that party’s intellectual-property rights, provided you notify us promptly and let us control the defence.

12. Suspension and termination

• You can close your account or cancel a paid Plan at any time from your account settings or by contacting support.
• We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that puts other Subscribers or our infrastructure at risk.
• On termination, you have 30 days to export your Subscriber Data; after that period we may delete it, subject to the retention periods described in the Privacy Policy.

13. Changes to these Terms

We may revise these Terms from time to time. Material changes will be communicated to account owners by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the competent courts in Cairo, Egypt.

15. Contact

Questions about these Terms: [email protected].